iS3's Quality Policy

iS3 develops best-of-breed, continuously enhanced security products with which to combat Spyware, Adware and online fraud. Our products are supported by the highest quality of customer service, which has resulted in a large and growing base of satisfied subscribers.

To achieve this goal:

• Customer Support provides the highest level of free, unlimited service to subscribers, and provides abundant, timely field data to Research for diagnostic purposes.
• Research identifies and studies Malware, then develops the best actions (definitions) for targeting it. New definitions are incorporated into product updates rapidly.
• Development incorporates customer needs and business strategies to build increasingly bulletproof security products with ever expanding capabilities.
• Corporate Communications provides clear, usable descriptive and instructional materials to customers, business affiliates and the media.
• Technical Communications supports Development with software development documentation that meets or exceeds the highest industry standards.
• Quality Assurance puts all iS3 products through rigorous functional and integration testing, ensuring that they will perform to specification and that all functionality will be available to users 99.999% of the time.
• Marketing and Sales efforts dovetail with continuous product improvement. This serves to help iS3 keep pace with makers of Malware and perpetrators of fraud, thus gain leverage against our competitors, and increase our subscriber and client base.
• Executive Management ensures that all business functions work together to optimize the iS3 team's talent and resources. iS3 is committed to community involvement, customer satisfaction and providing the best possible working environment for staff.